Effective Date: 14th Aug, 2024
At Cashegram, we strive to provide the best products and services. However, we understand that there may be times when you need to return a product. Our Return Policy outlines the terms and conditions for returning items purchased from our platform.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- The return must be initiated within 7-10 days of receiving the product.
- Certain products, such as custom orders, perishable goods, or clearance items, may not be eligible for return. Please check the product description for specific return conditions.
2. Return Process
- Step 1: To initiate a return, please contact our customer support team at [Insert Contact Details] with your order number and reason for the return.
- Step 2: Once your return is approved, we will provide instructions on how to return the product. You may be required to cover the cost of return shipping unless the item is defective or incorrect.
- Step 3: After we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
3. Refunds
- Once your return is approved, a refund will be processed to your original payment method within 10 days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us within the return window at +91 77104 44326.
5. Exceptions
Certain types of items are exempt from being returned, including:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Gift cards
- Sale items
6. Contact Us
For any questions regarding your return, please contact us at:
Email: cashegram@gmail.com
Phone: +91 77104 44326
Address: 4604, B-34, St. 12, Durgapuri, Haibowal Kalan Ludhiana
