At Cashegram, we strive to ensure a smooth and satisfactory shopping experience for all our customers. However, if you’re not fully satisfied with your purchase, we are here to assist you.
1. Returns:
- Eligibility: Products can be returned within 10 days of delivery if they are in their original condition, unused, and with all tags intact. Certain products like customized or perishable items may not be eligible for returns.
- Process: To initiate a return, please contact our customer support team at [Contact Information] with your order details. Once approved, we will provide instructions on how to return your item.
- Return Shipping: The cost of return shipping may be deducted from your refund unless the product was defective or incorrect.
2. Refunds:
- Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
- Non-Refundable Items: Products that are damaged due to misuse, items without original tags, or those past the return window are not eligible for refunds.
- Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in original condition, missing parts, etc.).
3. Exchanges:
If you wish to exchange an item, please initiate a return and place a new order for the desired item.
For any further assistance, please contact us at [Contact Information], and we will be happy to help!
